This updated and enhanced training is designed for staff who perform the role of dispatcher and/or scheduler in a rural, small urban, or tribal transit agency. New dispatchers and schedulers can use this training to learn the major components of their rol...
This updated and enhanced training is designed for staff who perform the role of dispatcher and/or scheduler in a rural, small urban, or tribal transit agency. New dispatchers and schedulers can use this training to learn the major components of their roles. Seasoned dispatchers and schedulers can also use the training for refreshing their skills.
The online training presents the material in an engaging multimedia format, including video commentary, scenarios, and quizzes. Reference documents from Appendix C of the training manual are provided as downloadable, stand-alone resources within the training.
The entire eLearning course takes approximately 4 hours. It is divided into the same 11 sections as this manual, listed below. The length of the sections ranges from 10 minutes to 25 minutes. Learners can complete the program at their own pace.
- Section 1. Introduction
- Section 2. Working in a Transit Environment
- Section 3. Transit Service Types
- Section 4. Americans with Disabilities Act
- Section 5. Essential Communication Skills
- Section 6. Customer Service
- Section 7. Role of the Dispatcher
- Section 8. Role of the Scheduler
- Section 9. Use of Technology
- Section 10. Working as a Transit Team
- Section 11. Responding to Transit Incidents