National RTAP Portal > LMS Learner

Troubleshooting - Frequently Asked Questions

Look here for answers to technical questions about the National RTAP eLearning system.

COVID-19 Safety Guidance for Frontline Transit Employees

This training was sponsored by NJ Transit, in collaboration with the NJ Council on Special Transportation, and was recorded on 9/11/20 by Michael Noel of Noel Training & Consulting LLC.All transit agencies have an obligation to ensure that frontline emplo...

Cost Allocation Meets Coordination: A Mini-Course for Human Services Transportation Providers

Developed by the National Aging and Disability Transportation Center (NADTC), this brief, online, 3-module course will help you understand why you need to go through the cost allocation process, and how it can help you do a better job of managing your tra...

Emergency Procedures for Rural Transit Drivers

This training was originally developed by National RTAP as a self-paced course or classroom training, and has now been adapted to offer an online e-learning version. The course provides training to transit drivers and staff on properly responding to incid...

Dispatching and Scheduling Training for Rural Transit Systems

This updated and enhanced training is designed for staff who perform the role of dispatcher and/or scheduler in a rural, small urban, or tribal transit agency. New dispatchers and schedulers can use this training to learn the major components of their rol...

Small Urban and Rural Center on Mobility (SURCOM) Courses

The Small Urban and Rural Center on Mobility (SURCOM), formerly Small Urban and Rural Transit Center (SURTC), increases the mobility of small urban and rural residents throughout the United States and abroad through innovative research, education and outr...

Delivering Excellent Customer Service in Rural Transit

This folder contains two courses: one designed for general education on the value and principals of customer service in rural transit, and one designed specifically for managers to facilitate excellent customer service practices throughout and at all leve...

Reasonable Suspicion Training for Supervisors

Reasonable Suspicion Training for SupervisorsReasonable Suspicion training is for supervisors who are in charge of making reasonable suspicion referrals of safety-sensitive employees.To be authorized to make referrals, the FTA requires:60 minutes of train...

2 The Point Training

This is an online version of National RTAP’s 2 the Point Training series for transit driver/operators. Like the hard-copy 2 the Point cards, this training is meant to be an interim refresher and was designed to be flexible.Topics covered in the 2 the Poin...

Transit and Human Trafficking

When building an army to fight a crime like human trafficking, the bus industry has a key role to fill. Through their sheer numbers, extensive travels, and the nature of their jobs, members of the bus industry—commercial and school—are uniquely positioned...

Problem Passengers: Managing Difficult Passengers & Situations

Problem Passengers: Managing Difficult Passengers & Situations portrays many of the challenging situations front-line rural transit staff may face, such as angry passengers, fare refusals, passengers under the influence, sexual advances, weapons on the ve...

Substance Abuse Awareness Training Course

DO NOT USE INTERNET EXPLORER (IE) BROWSER FOR THIS COURSE!This course has two modules. The first is untimed and provides an overview of the course navigation, information about the FTA substance abuse program and general awareness education about the dan...

FTA Drug Abuse Awareness Video

ADA and the FTA: Improving Transit Access for People with Disabilities

In 2015 FTA published detailed guidance in the form of a Circular to transit agencies on how to comply with the Americans with Disabilities Act (ADA). The ADA Circular represents a major milestone in assistance to the transit community. It thoroughly expl...

Training Videos - Wheelchair Securement and Lifts

These videos and training materials are provided by the manufacturers as a convenience and for informational purposes only. These videos do not constitute an endorsement or approval by National RTAP of any of the products, services, or opinions in the vid...

Safety Training and Rural Transit (START) Online

START Online offers basic safety training for new transit drivers or refresher training for more experienced drivers. The course enhances and reinforces learning through interactive exercises, scenarios, games, and quizzes, and tests learning in a final e...

Top Shops: Emergency Management in Vehicle Maintenance Facilities

This National RTAP online training is mainly targeted for vehicle maintenance staff, supervisors, and vehicle maintenance contractors, but would be beneficial for any agency with a transit facility. The seven online modules (including one for managers) c...

Top Shops Instructor Led Training (ILT) Course

This is the Instructor Led Training (ILT) component of National RTAP’s new Top Shops: Emergency Management in Vehicle Maintenance Facilities online course. This in-person ILT should be held once the learners have completed the online modules. The ILT i...

Title VI Program Requirements for FTA Grantees

This video provides an introduction to the Title VI Program, and describes FTA's Title VI requirements for a grantee's programs, policies, and activities. Find additional videos and training resources on the FTA's website here: https://www.transit.dot.go...

National RTAP eLearning Resources

Download these resources to learn more about the National RTAP eLearning LMS and to help you get started: Team Admin Getting Started Guide Bulk Import Template eLearning Technical Brief

Learning Management System Training

This is an Accord Learning Management System (LMS) general training for new learners and administrators. For more specific instructions and information on the National RTAP eLearning LMS, go to the Resources tab above.

Learn About TACL

This course will introduce you to the Transportation Technical Assistance Coordination Library and walk you through how to use it to find public transportation resources.The Transportation Technical Assistance Coordination Library (TACL) provides a sustai...

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	Troubleshooting - Frequently Asked Questions Look here for answers to technical questions about the National RTAP eLearning system. COVID-19 Safety Guidance for Frontline Transit Employees This training was sponsored by NJ Transit, in collaboration with the NJ Council on Special Transportation, and was recorded on 9/11/20 by Michael Noel of Noel Training & Consulting LLC.All transit agencies have an obligation to ensure that frontline emplo... Cost Allocation Meets Coordination: A Mini-Course for Human Services Transportation Providers Developed by the National Aging and Disability Transportation Center (NADTC), this brief, online, 3-module course will help you understand why you need to go through the cost allocation process, and how it can help you do a better job of managing your tra... Emergency Procedures for Rural Transit Drivers This training was originally developed by National RTAP as a self-paced course or classroom training, and has now been adapted to offer an online e-learning version. The course provides training to transit drivers and staff on properly responding to incid... Dispatching and Scheduling Training for Rural Transit Systems This updated and enhanced training is designed for staff who perform the role of dispatcher and/or scheduler in a rural, small urban, or tribal transit agency. New dispatchers and schedulers can use this training to learn the major components of their rol... Small Urban and Rural Center on Mobility (SURCOM) Courses The Small Urban and Rural Center on Mobility (SURCOM), formerly Small Urban and Rural Transit Center (SURTC), increases the mobility of small urban and rural residents throughout the United States and abroad through innovative research, education and outr... Delivering Excellent Customer Service in Rural Transit This folder contains two courses: one designed for general education on the value and principals of customer service in rural transit, and one designed specifically for managers to facilitate excellent customer service practices throughout and at all leve... Reasonable Suspicion Training for Supervisors Reasonable Suspicion Training for SupervisorsReasonable Suspicion training is for supervisors who are in charge of making reasonable suspicion referrals of safety-sensitive employees.To be authorized to make referrals, the FTA requires:60 minutes of train... 2 The Point Training This is an online version of National RTAP’s 2 the Point Training series for transit driver/operators. Like the hard-copy 2 the Point cards, this training is meant to be an interim refresher and was designed to be flexible.Topics covered in the 2 the Poin... Transit and Human Trafficking When building an army to fight a crime like human trafficking, the bus industry has a key role to fill. Through their sheer numbers, extensive travels, and the nature of their jobs, members of the bus industry—commercial and school—are uniquely positioned... Problem Passengers: Managing Difficult Passengers & Situations Problem Passengers: Managing Difficult Passengers & Situations portrays many of the challenging situations front-line rural transit staff may face, such as angry passengers, fare refusals, passengers under the influence, sexual advances, weapons on the ve... Substance Abuse Awareness Training Course DO NOT USE INTERNET EXPLORER (IE) BROWSER FOR THIS COURSE!This course has two modules. The first is untimed and provides an overview of the course navigation, information about the FTA substance abuse program and general awareness education about the dan... FTA Drug Abuse Awareness Video ADA and the FTA: Improving Transit Access for People with Disabilities In 2015 FTA published detailed guidance in the form of a Circular to transit agencies on how to comply with the Americans with Disabilities Act (ADA). The ADA Circular represents a major milestone in assistance to the transit community. It thoroughly expl... Training Videos - Wheelchair Securement and Lifts These videos and training materials are provided by the manufacturers as a convenience and for informational purposes only. These videos do not constitute an endorsement or approval by National RTAP of any of the products, services, or opinions in the vid... Safety Training and Rural Transit (START) Online START Online offers basic safety training for new transit drivers or refresher training for more experienced drivers. The course enhances and reinforces learning through interactive exercises, scenarios, games, and quizzes, and tests learning in a final e... Top Shops: Emergency Management in Vehicle Maintenance Facilities This National RTAP online training is mainly targeted for vehicle maintenance staff, supervisors, and vehicle maintenance contractors, but would be beneficial for any agency with a transit facility. The seven online modules (including one for managers) c... Top Shops Instructor Led Training (ILT) Course This is the Instructor Led Training (ILT) component of National RTAP’s new Top Shops: Emergency Management in Vehicle Maintenance Facilities online course. This in-person ILT should be held once the learners have completed the online modules. The ILT i... Title VI Program Requirements for FTA Grantees This video provides an introduction to the Title VI Program, and describes FTA's Title VI requirements for a grantee's programs, policies, and activities. Find additional videos and training resources on the FTA's website here: https://www.transit.dot.go... National RTAP eLearning Resources Download these resources to learn more about the National RTAP eLearning LMS and to help you get started: Team Admin Getting Started Guide Bulk Import Template eLearning Technical Brief Learning Management System Training This is an Accord Learning Management System (LMS) general training for new learners and administrators. For more specific instructions and information on the National RTAP eLearning LMS, go to the Resources tab above. Learn About TACL This course will introduce you to the Transportation Technical Assistance Coordination Library and walk you through how to use it to find public transportation resources.The Transportation Technical Assistance Coordination Library (TACL) provides a sustai...

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