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2 The Point Training
This is an online version of National RTAP’s 2 the Point Training series for transit driver/operators. Like the hard-copy 2 the Point cards, this training is meant to be an interim refresher and was designed to be flexible.Topics covered in the 2 the Poin...
Delivering Excellent Customer Service in Rural Transit
This folder contains two courses: one designed for general education on the value and principals of customer service in rural transit, and one designed specifically for managers to facilitate excellent customer service practices throughout and at all leve...
Dispatching and Scheduling Training for Rural Transit Systems
This updated and enhanced training is designed for staff who perform the role of dispatcher and/or scheduler in a rural, small urban, or tribal transit agency. New dispatchers and schedulers can use this training to learn the major components of their rol...
Emergency Procedures for Rural Transit Drivers
This training was originally developed by National RTAP as a self-paced course or classroom training, and has now been adapted to offer an online e-learning version. The course provides training to transit drivers and staff on properly responding to incid...
Learn About TACL
This course will introduce you to the Transportation Technical Assistance Coordination Library and walk you through how to use it to find public transportation resources.The Transportation Technical Assistance Coordination Library (TACL) provides a sustai...
Problem Passengers: Managing Difficult Passengers & Situations
Problem Passengers: Managing Difficult Passengers & Situations portrays many of the challenging situations front-line rural transit staff may face, such as angry passengers, fare refusals, passengers under the influence, sexual advances, weapons on the ve...
Reasonable Suspicion Training for Supervisors
Reasonable Suspicion Training for SupervisorsReasonable Suspicion training is for supervisors who are in charge of making reasonable suspicion referrals of safety-sensitive employees.To be authorized to make referrals, the FTA requires:60 minutes of train...
Safety Training and Rural Transit (START) Online
START Online offers basic safety training for new transit drivers or refresher training for more experienced drivers. The course enhances and reinforces learning through interactive exercises, scenarios, games, and quizzes, and tests learning in a final e...
Substance Abuse Awareness Training Course
DO NOT USE INTERNET EXPLORER (IE) BROWSER FOR THIS COURSE!This course has two modules. The first is untimed and provides an overview of the course navigation, information about the FTA substance abuse program and general awareness education about the dan...
Succession Planning 101
Succession Planning 101 will help transit management at all levels to create and implement a succession plan to smooth the transition from outgoing to incoming employees. At the end of this course, you will create a usable succession plan for one or more...
Top Shops: Emergency Management in Vehicle Maintenance Facilities
This National RTAP online training is mainly targeted for vehicle maintenance staff, supervisors, and vehicle maintenance contractors, but would be beneficial for any agency with a transit facility. The seven online modules (including one for managers) c...
Top Shops Instructor Led Training (ILT) Course
This is the Instructor Led Training (ILT) component of National RTAP’s new Top Shops: Emergency Management in Vehicle Maintenance Facilities online course. This in-person ILT should be held once the learners have completed the online modules. The ILT i...
Troubleshooting - Frequently Asked Questions
Look here for answers to technical questions about the National RTAP eLearning system.
ADA and the FTA: Improving Transit Access for People with Disabilities
In 2015 FTA published detailed guidance in the form of a Circular to transit agencies on how to comply with the Americans with Disabilities Act (ADA). The ADA Circular represents a major milestone in assistance to the transit community. It thoroughly expl...
FTA Drug Abuse Awareness Video
Title VI Program Requirements for FTA Grantees
This video provides an introduction to the Title VI Program, and describes FTA's Title VI requirements for a grantee's programs, policies, and activities. Find additional videos and training resources on the FTA's website here: https://www.transit.dot.go...
Cost Allocation Meets Coordination: A Mini-Course for Human Services Transportation Providers
Developed by the National Aging and Disability Transportation Center (NADTC), this brief, online, 3-module course will help you understand why you need to go through the cost allocation process, and how it can help you do a better job of managing your tra...
COVID-19 Safety Guidance for Frontline Transit Employees
This training was sponsored by NJ Transit, in collaboration with the NJ Council on Special Transportation, and was recorded on 9/11/20 by Michael Noel of Noel Training & Consulting LLC.All transit agencies have an obligation to ensure that frontline emplo...
Small Urban and Rural Center on Mobility (SURCOM) Courses
The Small Urban and Rural Center on Mobility (SURCOM), formerly Small Urban and Rural Transit Center (SURTC), increases the mobility of small urban and rural residents throughout the United States and abroad through innovative research, education and outr...
Transit and Human Trafficking (Busing on the Lookout)
When building an army to fight a crime like human trafficking, the bus industry has a key role to fill. Through their sheer numbers, extensive travels, and the nature of their jobs, members of the bus industry—commercial and school—are uniquely positioned...
Training Videos - Wheelchair Securement and Lifts
These videos and training materials are provided by the manufacturers as a convenience and for informational purposes only. These videos do not constitute an endorsement or approval by National RTAP of any of the products, services, or opinions in the vid...
National RTAP eLearning Resources
Download these resources to learn more about the National RTAP eLearning LMS and to help you get started: Team Admin Getting Started Guide Bulk Import Template eLearning Technical Brief
Learning Management System Training
This is an Accord Learning Management System (LMS) general training for new learners and administrators. For more specific instructions and information on the National RTAP eLearning LMS, go to the Resources tab above.
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