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My Courses Small Urban and Rural Center on Mobility (SURCOM) ... Small Urban and Rural Center on Mobility (SURCOM) Courses Not Attempted 0 % The Small Urban and Rural Center on Mobility (SURCOM), formerly Small Urban and Rural Transit Center (SURTC), increases the mobility of small urban and rural residents throughout the United States and abroad through innovative research, education and outr... View More The Small Urban and Rural Center on Mobility (SURCOM), formerly Small Urban and Rural Transit Center (SURTC), increases the mobility of small urban and rural residents throughout the United States and abroad through innovative research, education and outreach. SURCOM produces eLearning courses for small urban, rural and tribal operators in addition to providing in-person training, workshops and conference presentations. http://www.ugpti.org/surcom. View Less
	Crisis Management for Rural and Tribal Transit Providers More Info Less Info Not Attempted This interactive, self-paced course is designed to assist rural and tribal transit managers with the basics of transit management during a crisis or emergency. Includes a Certificate of Completion. Approximately 60 minutes in length. Customer Service More Info Less Info Not Attempted An interactive, self-paced course designed to assist rural and tribal transit managers, drivers, and frontline staff in delivering great customer service to the communities where they operate. Includes a Certificate of Completion. Approximately 60 minutes in length. Financial Management Brief - The Basics More Info Less Info Not Attempted This course is part of a series of short lessons on financial management. This FM Brief will assist small urban, rural and tribal transit providers with the basics of transit financial management. Approximately 10 minutes in length. Grant Writing More Info Less Info Not Attempted This interactive, self-paced course is designed to assist rural and tribal transit managers with grant writing. The course will focus on basic structure and best practices. Includes a Certificate of Completion and a printable grant action plan. Approximately 60 minutes in length. Strategic Planning More Info Less Info Not Attempted This interactive course will assist small urban, rural and tribal transit providers with the process of agency strategic planning by examining plan components, the strategic planning process and discussing best practices to achieve success. Includes a Certificate of Completion. Approximately 60 minutes in length. HR Training Short - Employee Recognition More Info Less Info Not Attempted This course is part of a series of short lessons on human resources. This HR Training Short will assist small urban, rural and tribal transit providers with providing employee recognition for transit staff. Approximately 10 minutes in length. HR Training Short - Interview Questions More Info Less Info Not Attempted This course is part of a series of short lessons on human resources. This HR Training Short will assist small urban, rural and tribal transit providers with developing interview questions for potential transit staff. Approximately 10 minutes in length. HR Training Short - Onboarding More Info Less Info Not Attempted This course is part of a series of short lessons on human resources. This HR Training Short will assist small urban, rural and tribal transit providers with establishing a robust onboarding program for new transit staff. Approximately 10 minutes in length. HR Training Short - Performance Appraisals More Info Less Info Not Attempted This course is part of a series of short lessons on human resources. This HR Training Short will assist small urban, rural and tribal transit providers with conducting performance appraisals for transit staff. Approximately 10 minutes in length. FTA 101 - Introduction to the Federal Transit Administration More Info Less Info Not Attempted This interactive, self-paced course is designed to provide information about the history, background and functions of the Federal Transit Administration as it relates to the work of transit managers. A great introduction to the transit industry for new employees. Approximately 60 minutes in length.